IT Technical Support Associate

Job highlights

• Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
• Experience with customer service and technical support tools and software. . Ability to collaborate with cross-functional teams to achieve common goals

We are looking for a highly skilled and experienced IT Technical Support Associate to join our team at Azure Power. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.

• Troubleshoot and resolve complex technical issues related to Azure Power services.

• Collaborate with internal teams to identify and implement solutions for customer requests and issues.

• Develop and maintain technical documentation and knowledge base articles.

• Analyze customer feedback and provide recommendations for process improvements.

• Stay up-to-date with the latest developments in Azure Power services and technologies.

Job Requirements

• Strong understanding of Azure Power services and technologies.

• Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Strong analytical and troubleshooting skills.

• Experience with customer service and technical support tools and software.

• Ability to collaborate with cross-functional teams to achieve common goals.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.