IT Technical Support

Job Responsibilities

• Provide on-site technical support for the configuration, installation, use and troubleshooting of Multifunction Printer Devices at customer sites
• Respond to customer support requests and ensure they are resolvedquickly, accurately, and professionally (escalate problems as needed)
• Ensure timely and effective delivery of technical support services incompliance with service level agreement defined with customer
• Diagnose and resolves hardware and software problems
• Provide training to end-user for troubleshooting or device functionality
• Conduct preventive maintenance on Multifunction Printer Devices asscheduled
• Manage supplies inventory toners, kits, parts and ensure accurate andup-to-date reports
• Coordinate with services team and supervisor for daily activities, ticketclosure, escalations
• Deliver exceptional customer service and maintain positive customerrelationship
• Prepare weekly reports on daily activities and repair cases
• Develop improvement initiatives and proposes new ideas to solve andcomplete tasks
• Leverage all available documentation, best practices, knowledge-basedarticles and other vehicles to assist customers
• Maintain technical competence by keeping abreast of certifications,attending training.

Qualifications

• Candidate must possess a Bachelors/College Degree in Computer Science/Information Technology/ Engineering or equivalent
• Minimum of 2-3 years related work experience
• With average written and verbal communication skills
• With certified training and service experience with any printer or copier vendoris an advantage
• Knowledgeable in laptop / desktop (hardware/software) and printertroubleshooting
• Positive, service-oriented personality
• Must be able to work independently and reliably with minimal supervision
• Strong time management and organization skills and self-motivator.