IT Technical Support

Qualifications

• Bachelor's degree (S1) in Information Systems, Information Management, Informatics Engineering, Computer Science, Computer Engineering , or a related field.
• Minimum 2 years of experience in IT Technical Support, IT Helpdesk, or a similar role.
• Familiar with Microsoft 365, Windows OS, Microsoft Office, Active Directory , and basic networking concepts such as TCP/IP, DHCP, and DNS .
• Strong knowledge of computer hardware, software, operating systems, and network systems.
• Familiarity with basic IT security and network infrastructure.
• Ability to confidently use computers and various software applications.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills, with the ability to communicate technical information clearly to users with different levels of technical knowledge.
• Patient, empathetic, and able to manage user expectations effectively.
• Ability to identify the root cause of technical issues and develop and implement appropriate solutions.
• Ability to analyze and break down complex technical issues into manageable parts.
• Able to work independently as well as collaboratively with internal teams and external vendors.

Job Responsibilities

• Install, configure, and maintain PCs, laptops, printers, scanners, and other IT equipment at each site.
• Install and configure network devices, including switches and wireless access points , at each site.
• Install and implement software and applications according to company standards.
• Install, configure, and maintain video conferencing systems at each site.
• Coordinate and manage vendors for IT equipment and services at each site.
• Create and manage user email accounts .
• Create and manage user chat/messaging accounts .
• Monitor, maintain, and coordinate LAN, WAN, and Internet connectivity with internal and external parties.
• Conduct user training and socialization regarding the IT Job Request/Ticketing System .
• Create and manage job request/ticketing accounts for users.
• Provide regular IT operational reports and updates to supervisors.
• Perform preventive maintenance on IT hardware, software, and network equipment.
• Ensure compliance with and implement company IT policies and standards at each site.
• Troubleshoot hardware, software, network, and connectivity issues.
• Register user MAC addresses on the firewall to enable LAN and Internet access.
• Perform regular backup of network device and server configurations/data .
• Create and manage user authorization and file-sharing access mappings .
• Coordinate with relevant teams to resolve technical issues and ensure smooth IT operations at each site.