IT Technical Support

Job Summary

The IT Technical Support Officer is responsible for providing technical assistance to employees by installing, maintaining, and troubleshooting computer hardware, software, networks, and other IT equipment. The role ensures that IT systems operate efficiently to support the company's daily operations.

Key Responsibilities

• Provide technical support to employees by diagnosing and resolving hardware, software, network, and system-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Set up and manage user accounts, email access, and system permissions.
• Install, update, and maintain operating systems, software applications, and antivirus programs.
• Monitor and maintain the company's network, internet connectivity, and shared resources.
• Respond to IT support requests and ensure timely resolution of technical issues.
• Perform preventive maintenance on computer systems and IT equipment.
• Assist in system upgrades, software deployments, and IT infrastructure improvements.
• Monitor and maintain IT asset inventory, including hardware, software licenses, and accessories.
• Perform regular data backups and assist in disaster recovery procedures.
• Coordinate with third-party vendors for equipment repairs, maintenance, and technical support when necessary.
• Document technical issues, solutions, and maintenance activities.
• Educate employees on proper use of IT systems and cybersecurity best practices.
• Ensure compliance with company IT policies, security standards, and data privacy requirements.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• At least 1–3 years of experience in IT technical support, help desk, or a similar role.
• Knowledge of Windows operating systems, Microsoft 365, computer hardware, networking, and peripheral devices.
• Basic understanding of network configuration, troubleshooting, and cybersecurity practices.
• Experience with Active Directory, remote support tools, and IT ticketing systems is an advantage.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and handle multiple technical concerns efficiently.

Skills & Competencies

• Technical Troubleshooting
• Hardware and Software Support
• Network Administration
• System Installation and Configuration
• IT Asset Management
• User Support and Customer Service
• Documentation and Reporting
• Time Management
• Problem Solving
• Communication Skills
• Attention to Detail
• Teamwork and Collaboration