IT Technical Support

About the role

IT Technical Support role providing good customer service and technical skills with constant follow-up of requests to completion on time. The role involves IT hardware and software support, basic networking knowledge, and analyzing user requests to propose practical solutions.

Key responsibilities

• Provide IT hardware and software support for desktop, laptop, printer, barcode printer, barcode scanner, RF scanner, thin clients, audio/visual, and other IT accessories
• Support software including Microsoft BitLocker, Microsoft Windows Defender, Microsoft Windows OS, Microsoft Office, SCCM, Trend Micro antivirus, Trend Micro Full Disk Encryption, Adobe Reader, Kofax PowerPDF, Google Chrome, Microsoft Edge, GlobalProtect, Cisco Jabber, Stratodesk, VSpace, Zoom, and IT tools
• Demonstrate strong analytical and troubleshooting skills
• Update IT documentation when needed (e.g. IT loan unit tracking)
• Analyze user requests and propose or recommend the most practical solution that is cost-effective to the company, meets business requirements, and does not violate policies, regulatory requirements, or the law
• Update IT Asset Inventory upon making a change to an asset in eITIMS
• Keep manager well-informed of any updates
• Perform OS reimaging using SCCM

About you

• Possess at least Diploma, post Graduate Diploma, or Bachelor's Degree in Computer Science, Information Technology or equivalent
• At least 2-3 years of working experience in the related field
• Strong technical knowledge, strong networking capabilities and relationship management skills
• Ability to prioritize tasks and work under pressure
• Strong team player
• Able to speak Mandarinn for communication with Taiwan's users