IT Technical Support

Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues

Troubleshooting computer systems

Diagnosing technological issues

Setting up accounts and providing access to computer systems

Providing training on how to use new software and hardware

Solving problems or making minor repairs to computers and other technology

Testing various components of a system to ensure they’re functional

Making recommendations on how to improve an organization’s computer systems

Installing, updating, and ensuring compatibility of software and hardware