IT Technical Support

IT TECHNICAL SUPPORT

Job Summary
The IT Technical Support provides first-level technical assistance to employees and system users for hardware, software, network, system access, and application-related concerns. The role troubleshoots technical issues, supports system and equipment setup, maintains IT records and assets, and coordinates with the IT Team to ensure timely resolution of user concerns.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, system access, email, printers, and applications.
• Diagnose and troubleshoot common IT issues and provide appropriate solutions or user guidance.
• Assist in the installation, configuration, and setup of computers, laptops, software, printers, and other IT equipment.
• Handle basic user account setup, password resets, and access-related requests.
• Record, monitor, and update support tickets and escalate complex issues when necessary.
• Assist in IT asset tracking, tagging, deployment, and documentation.
• Support system updates, software installations, workstation setup, and equipment deployment.
• Ensure compliance with information security, data privacy, access control, and IT policies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or related field.
• Fresh graduates are welcome to apply; relevant IT support/helpdesk experience is an advantage.
• Basic knowledge of computer hardware, software, operating systems, and networking concepts such as LAN, Wi-Fi, IP, DNS, and VPN.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills, with the ability to assist non-technical users.
• Organized, detail-oriented, service-oriented, and capable of handling multiple technical concerns.
• Must demonstrate professionalism, confidentiality, accountability, and reliability.