IT Technical Support

About the role

IT Technical Support is responsible for providing technical assistance to employees and clients by diagnosing and resolving hardware, software, network, and system-related issues. This role includes installing, configuring, and maintaining computer equipment and software, managing IT resources, and ensuring the security, reliability, and efficient operation of IT systems. The position also involves responding to technical support requests, performing routine system maintenance, and assisting users to minimize downtime and maintain productivity.

Key responsibilities

• Provide technical support to users experiencing hardware, software, and network-related issues.
• Diagnose, troubleshoot, and resolve computer, printer, internet, email, and system problems.
• Install, configure, maintain, and upgrade computers, laptops, printers, operating systems, and software applications.
• Perform routine maintenance, system updates, antivirus checks, and security monitoring.
• Monitor network connectivity and assist in resolving connection issues.
• Respond to IT support requests through phone, email, helpdesk systems, or in-person assistance.
• Assist with data backup, recovery, and implementation of IT security policies.

About you

• Graduate of Information Technology related courses - Vocational or College Graduate.
• Fresh Graduates are considered.
• Knowledge of computer hardware, software installation, operating systems, and basic networking.
• Familiarity with Windows operating systems, Microsoft Office, printers, and common business applications.
• Basic knowledge of LAN/WAN, TCP/IP, Wi-Fi, and troubleshooting network connectivity.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn new technologies and adapt to changing IT requirements.