IT Technical Support / Customer Service Representative (HYBRID)

We are looking for a customer-focused and tech-savvy IT Technical Support / Customer Service Representative to join our team.

The ideal candidate is a strong communicator with good problem-solving skills and the ability to assist customers with both system-related concerns and general customer inquiries. Experience in IT support, customer service, school administration, registrar work, cashiering, or other client-facing roles is highly encouraged.

If you enjoy helping people, troubleshooting technical concerns, learning new systems, and providing excellent customer service, we’d love to hear from you!

Key Responsibilities

• Respond to customer inquiries and concerns through phone, email, chat, and other communication channels.
• Provide assistance with system, software, account, and basic technical concerns.
• Guide customers through basic troubleshooting, system navigation, and issue resolution.
• Explain products, services, features, and system processes clearly and accurately.
• Assist customers with account setup, onboarding, and other system-related tasks.
• Identify and troubleshoot basic technical issues and escalate complex concerns to the appropriate team.
• Document customer concerns, technical issues, troubleshooting steps, and resolutions.
• Follow up with customers to ensure their concerns are properly addressed.
• Coordinate with internal teams to investigate and resolve technical and customer-related concerns.
• Maintain accurate customer records and support documentation.
• Provide a professional, helpful, and positive customer experience at all times.
• Perform other customer service, technical support, and administrative tasks as needed.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Psychology, Education, or a related field.
• At least 2 year of relevant experience in IT Support, Technical Support, Customer Service, Administrative Support, School Administration, Registrar, Cashiering, or a related role.
• Basic understanding of computer systems, software applications, and troubleshooting.
• Strong verbal and written communication skills.
• Good problem-solving and analytical skills.
• Proficient in Microsoft Office and basic computer applications.
• Comfortable learning and using new software systems and digital tools.
• Ability to explain technical information in a simple and easy-to-understand manner.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Patient, detail-oriented, and customer-focused.
• Experience assisting clients, students, parents, teachers, or other users is an advantage.

Preferred Backgrounds

Applicants with experience in any of the following roles are highly encouraged to apply:

• IT Support Staff
• Technical Support Representative
• Help Desk Support
• School IT Support
• Customer Service Representative
• Customer Support Representative
• School Administrator
• School Registrar
• School Cashier
• Administrative Assistant
• Client Services Representative

Benefits

• Competitive Salary
• HMO and Government Benefits
• Career Growth Opportunities
• Training and Development Programs
• Supportive and Collaborative Work Environment
• Hybrid Work Setup