IT Technical Support Engineer

Technical Support EngineerJob Overview

We are looking for a skilled Technical Support Engineer to provide technical assistance to customers, troubleshoot software and system issues, and ensure a smooth user experience. The ideal candidate should have strong troubleshooting skills, technical knowledge, and excellent communication abilities.

Key Responsibilities

• Provide technical support to customers through email, chat, phone, and support tickets.
• Troubleshoot and resolve software, application, API, and system-related issues.
• Investigate reported problems and identify the root cause.
• Reproduce bugs and work with development teams to resolve technical issues.
• Monitor and troubleshoot API failures, integration issues, and data-related problems.
• Assist customers with account, configuration, access, and product-related issues.
• Escalate complex technical issues to development, DevOps, or engineering teams when required.
• Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
• Create and maintain technical documentation, FAQs, and troubleshooting guides.
• Monitor recurring issues and suggest improvements to reduce support requests.
• Test fixes and verify that reported issues have been resolved.
• Maintain clear and professional communication with customers throughout the resolution process.
• Assist with system monitoring and basic production support activities.

Required Skills

• Strong troubleshooting and problem-solving abilities.
• Good understanding of web applications, APIs, HTTP/HTTPS, JSON, and databases.
• Basic knowledge of Linux, networking, DNS, and cloud environments.
• Familiarity with API testing tools such as Postman.
• Ability to read and understand application logs and error messages.
• Basic knowledge of SQL and database troubleshooting.
• Strong written and verbal communication skills.
• Ability to work under pressure and manage multiple support requests.
• Familiarity with ticketing and support management systems.

Good to Have

• Experience with Node.js, JavaScript, React, or other web technologies.
• Knowledge of AWS, Azure, Docker, or other cloud platforms.
• Experience with monitoring and logging tools.
• Understanding of Git and software development workflows.
• Experience supporting SaaS products or B2B technology platforms.
• IT support or technical certifications.

Experience

1–4 years of experience in technical support, application support, software support, or a related field.

What We’re Looking For

A customer-focused technical professional who can diagnose issues quickly, communicate solutions clearly, collaborate with engineering teams, and ensure customer problems are resolved efficiently.

Pay: ₹9,504.97 - ₹40,159.64 per month

Work Location: In person