IT Technical Support Engineer

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Role Overview

A Desktop Support Engineer is responsible for maintaining, troubleshooting, and supporting computer systems, hardware, and software within an organization. They ensure employees can work efficiently without technical interruptions.

Key Responsibilities

Install, configure, and maintain desktops, laptops, printers, and peripherals

Troubleshoot hardware and software issues (Windows, macOS, basic Linux)

Provide technical support to users (in-person, phone, or remote tools)

Set up and manage user accounts, email, and access permissions

Diagnose and resolve network connectivity issues (LAN/Wi-Fi)

Install and update software applications and antivirus programs

Perform system upgrades, patches, and backups

Maintain IT asset inventory and documentation

Respond to and resolve helpdesk tickets within SLA

Ensure security policies and data protection practices are followed

Required Skills

Strong knowledge of operating systems (Windows 10/11, macOS)

Basic understanding of networking (IP, DNS, DHCP)

Familiarity with Active Directory and Office 365

Good troubleshooting and problem-solving skills

Knowledge of remote desktop tools

Basic hardware repair skills

Good communication and customer support skills

Job Type: Full-time

Pay: ₹10,717.06 - ₹28,000.00 per month

Work Location: In person