IT / Technical Support Executive

Job Summary

We are looking for an IT Support Executive to provide technical support for hardware, networking, and system-related issues within the organization. The role involves maintaining IT infrastructure, troubleshooting hardware and network problems, and ensuring smooth functioning of systems and devices across departments.

Position: IT/Technical Support Executive

Experience: 0.5 to 2 years

No. of Openings: Always open for the right candidate.

Responsibilities

• Hardware Support
  • Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
  • Diagnose and resolve hardware issues including system failures and peripheral problems.
  • Coordinate with vendors for hardware repairs and replacements when required.
  • Maintain records of hardware inventory and device allocation.
• Networking Support
  • Assist in managing LAN/WAN networks, routers, switches, and internet connectivity.
  • Troubleshoot network connectivity issues and ensure stable network performance.
  • Support installation and configuration of network devices and cables.
  • Monitor network systems and report connectivity or performance issues.
• System Maintenance
  • Install and update operating systems, drivers, and software applications.
  • Perform routine system maintenance and updates to ensure optimal performance.
  • Maintain user access, system backups, and security settings.
  • Ensure antivirus and security software are updated regularly.
• User Support Troubleshooting
  • Provide day-to-day technical support to employees for IT-related issues.
  • Maintain records of support requests and resolutions.
  • Ensure timely resolution of technical problems to minimize operational downtime.
  • Assist users with software installation and troubleshooting support.
• Documentation Coordination
  • Maintain records of IT assets, system configurations, and maintenance logs.
  • Coordinate with internal teams and external service providers for IT requirements.
  • Prepare basic IT reports and system status updates for management.
  • Support implementation of IT policies and procedures within the organization.

Requirements

• Diploma / Graduate in Information Technology, Computer Science, Computer Engineering, or related field.
• Basic knowledge of networking, LAN/WAN, routers, and switches.
• Experience in desktop support, hardware maintenance, and system troubleshooting.
• Basic computer knowledge and proficiency in Microsoft Office (Excel, Word, etc.) for reporting.

Skills

• Hardware installation and troubleshooting.
• Networking setup and maintenance.
• Basic system administration and software installation.
• Good problem-solving and communication skills.
• Ability to support users in a fast-paced work environment.

Benefits

• No bond/agreement
• Flexible timing
• Celebrations
• 5 days working
• Medical insurance
• Technical growth

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