S
Strategic Networks, Inc.
IT Technical Support - Fieldwork - ILOILO
Skills
Process ImprovementCompliance
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱216,000 – ₱240,000 / year
Location:
Iloilo City, Iloilo, Philippines
Work mode:
Onsite
Published on:
25 August 2026
What they need
- Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Experience in Windows & non-Windows Operating environment
- Recommend and apply solutions, including on-site repair for remote users
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Establish end user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
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