IT Technical Support / Helpdesk Support (Senior/ Junior)

About the role
CTI Group is seeking talented IT Technical Support / Helpdesk Support Professionals to help us deliver exceptional service and drive technological innovation. This is a full-time position, and you will play a vital role in ensuring the smooth operation of our clients' IT systems and providing exceptional customer service.

What you'll be doing

• Act as primary resource to provide on site / remote support to users on various client devices and business systems.  Scope of support including but not limited to client installation and configurations, data entry, troubleshooting and engagement of vendor support;
• Identify systematic problems and / or recommend opportunities for improvement that will eliminate or reduce number of reported problems;
• Build & maintain OS images & approved applications for various PCs & Laptops models.
• Handle patch management on client OS with evaluation, testing, & deployment;
• Ensure security software on client devices are healthy and updated;
• Handle IT project implementation tasks assigned;
• Continuously to build up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service;
• Handle receiving, configuration and installation of the new client devices to users;
• Vendor management / coordination on faulty client devices;
• Meeting Setup and standby.

What we're looking for

• High Diploma or above in IT related discipline.
• Minimum of 2 years' experience in networking, software installation and technical support role.
• Practical experience with PCs, laptops, VDI and mobile devices in iOS & Android platform.
• Proficient in Windows OS 10/11, Active Directory, Exchange and Office apps.
• Strong experience in computer systems, hardware/software and network troubleshooting.
• Ability to communicate effectively in Chinese and English.
• Preferred Certification: ITIL.

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Supportive and collaborative work environment

About us

CTI Group is a dynamic and fast-growing technology and innovation company specializing in Artificial Intelligence, Document Automation, Financial Automation, Network security, and IT solutions. We are a dynamic team dedicated to driving financial technology innovation and operational excellence.

If you are a motivated and talented IT Technical Support / Helpdesk Support professional who is eager to join a dynamic and growing team, we encourage you to apply now.