IT Technical Support -Immediately

About the role

Tech Innovasi is looking for a motivated and customer-oriented IT Technical Support to join our team. If you enjoy troubleshooting technical issues, assisting users and working with IT hardware and software, this could be the right opportunity for you.

Key responsibilities

• Provide first-level technical support and troubleshooting for end-user IT issues.
• Troubleshoot PCs, notebooks, printers, peripherals, software and network connectivity.
• Install, configure and maintain computers, laptops, printers and IT peripherals.
• Perform basic Windows OS installation, configuration and troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS and DHCP issues.
• Respond promptly to support tickets, emails and phone calls.
• Record, update and document incidents and troubleshooting activities in the ticketing system.
• Escalate unresolved or complex issues to the relevant technical team.
• Assist with PC/laptop deployment, user setup and equipment replacement.
• Provide onsite technical support when required.

About you

• Diploma / Advanced Diploma / Bachelor's Degree or equivalent in Computer Science, Information Technology, Computer Engineering or related field.
• Fresh graduates are welcome to apply.
• Internship / Industrial Training candidates are welcome to apply.
• Basic knowledge of Windows, Microsoft Office, computer hardware and network troubleshooting.
• Knowledge of TCP/IP, LAN, Wi-Fi, DNS and DHCP is an added advantage.
• Experience with IT helpdesk/ticketing systems is an advantage.
• Good troubleshooting and problem-solving skills.
• Good communication skills in English and Bahasa Melayu, both spoken and written.
• Good interpersonal and customer service skills.
• Able to work independently and as part of a team.
• Willing to perform onsite support / travel to client locations when required.
• 📍 Location: Seremban, Negeri Sembilan

📩 Interested candidates, please send your resume to:

[[email protected]]

[[email protected]]

🚀 Join us and take your IT career to the next level!