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IT Technical Support (L1 / Jr)

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Onsite

IT Technical Support (L1 / Jr)

Strategic Networks, Inc.

IT Technical Support (L1 / Jr)

13 days ago

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Important information


Contract type:

Permanent

Salary:

₱240,000 – ₱264,000 / year

Location:

Makati City, Metro Manila, Philippines

Work mode:

Onsite

Published on:

8 October 2026

What they need


  • Provide first-level technical and end-user support for IT-related concerns.
  • Troubleshoot hardware, software, network, and application issues.
  • Install, configure, deploy, and maintain IT equipment and devices.
  • Perform software installation, updates, operating system upgrades, and basic administration.
  • Conduct routine system monitoring, health checks, preventive maintenance, and security updates.
  • Maintain accurate IT asset inventory and configuration records.
  • Document incidents, service requests, troubleshooting activities, and resolutions.
  • Coordinate with third-party vendors and service providers for technical support and warranty concerns.
  • Monitor and follow up on IT support tickets and service requests.
  • Prepare regular reports on IT incidents, assets, system status, and maintenance activities.

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