IT Technical Support Officer - 25k up

Our client is a leading finance company in Hong Kong. They are now expanding the team and looking for an IT Technical Support Officer to join for merchant acquisition.

Key Responsibilities:

• Deliver prompt onsite deskside and remote technical support, efficiently troubleshooting and resolving hardware, software, and mobile device issues for end-users.
• Maintain an up-to-date IT asset inventory, conduct routine preventive maintenance, and document troubleshooting steps to enrich the internal knowledge base.
• Ensure strict adherence to IT security policies, compliance standards, and industry best practices.
• Perform user PC patch management, hardware replacements, mobile device management, and basic network monitoring.
• Configure, build, and deploy Windows system images utilizing Windows Deployment Services.
• Contribute effectively to various IT infrastructure deployment and technology-led projects.

Requirements:

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• At least 3 years of hands-on experience in IT support, focusing on deskside or end-user computing environments.
• Strong expertise in diagnosing and repairing PCs, laptops, printers, and other peripherals.
• Solid technical proficiency in setting up, configuring, and troubleshooting Windows 10/11 and macOS.
• Highly proficient in Microsoft Office 365 and common corporate productivity tools.
• Proven ability to provide application support in alignment with standard operating procedures (SOPs).
• Good understanding of networking fundamentals, including TCP/IP, Wi-Fi, switches, routers, and basic network diagnostics.
• Fluent in spoken and written English and Cantonese.