IT Technical Support (open for freshgraduates)

DUTIES AND RESPONSIBILITIES:

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
   service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
   the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
    defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
    authorities.
12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or any related field.
• Internship in BPO industry is a plus.
• Strong knowledge of Windows Operating Systems and desktop hardware/software troubleshooting.
• Familiarity with basic networking concepts and client-server architecture.
• Proficient in using and troubleshooting ticketing systems.
• Ability to troubleshoot and resolve software and hardware issues independently.
• Experience in managing IT desktop infrastructure and network cabling.
• Good communication skills in English and Tagalog.
• Willing to work in shifts if necessary.

Pay: From Php15,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Tarlac City, Tarlac: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• For fast processing of your application, kindly provide your Viber number.
• Estimated travel tome to IT Park II, Barangay Tibag, Tarlac City

Education:

• Bachelor's (Required)

Work Location: In person