IT Technical Support - Reliever

This is a RELIEVER position: The newly hired employee will initially be deployed to Legazpi for immersion and will then be transferred to either the CamSur or Legazpi site, depending on operational needs.

DUTIES AND RESPONSIBILITIES:

1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
   service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
   the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
    defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
    authorities.
12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS
a) Education & other basic requirements

1. At least a graduate of any four year computer course
2. Minimum of 1 year relevant corporate experience
3. Amenable to the working schedule and location of the client company
4. With strong knowledge in operating system
5. Knowledgeable in PC Troubleshooting

Job Type: Full-time

Pay: Php16,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you willing to be assigned to either CamSur or Legazpi site, depending on operational needs?
• What is your estimated travel time to Pili, Camarines Sur, and Legazpi City, Albay? Please also indicate your mode of transportation and whether you have available accommodation near either location.
• Kindly provide your Viber number for fast processing of your application.

Education:

• Bachelor's (Preferred)

Work Location: In person