IT Technical Support Specialist

About the opportunity

As an IT Technical Support Specialist, you will be an integral part of our Information Technology Team, providing vital support to a dynamic organisation of over 500 users making a tangible impact. Your work will directly enhance the day-to-day technology experience across the business. In this role, you'll take ownership of Level 2–3 application and network support, resolving more complex issues across a broad range of technologies.

Your responsibilities include but are not limited to:

• Providing technical support to users both onsite and remotely
• Troubleshooting and supporting a range of business applications, device, and connectivity issues
• Administration of Microsoft 365, Teams, and Intune
• Active Directory management and maintenance
• Setting up and maintaining hardware such as laptops, tablets, and mobile devices
• Manage and prioritise assigned incidents, requests, and service tasks to resolution
• Identify opportunities to improve systems, processes, and the overall user experience
• Mentoring and support for colleagues delivering Level 1 support

This is a full-time, Monday to Friday position, with participation in a rotating after-hours on-call roster supporting our 24/7 operational Environment. This role is based at our Whirinaki site.

About us

We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 400 full-time staff and 400 contractors. We care for our people, the environment, and our community.

We offer

• Secure employment
• A supportive learning and development environment
• Reward and recognition
• Wellbeing programme
• Discounted petrol
• Free flu injections
• Retail discounts
• Free life insurance for you and discounted life insurance for your partner
• Subsidised medical insurance for you and your family
• Employee Assistance Programme
• Annual firewood allocation
• Family friendly events

About you

You have proven IT experience and a strong customer focus, with a passion for solving problems and delivering excellent service.

To succeed in this role, you’ll bring:

• Proven IT experience, with a minimum of 2 years in a similar role.
• A qualification in Information Technology or a related discipline.
• A strong customer-focused approach and commitment to delivering excellent support.
• A proactive, adaptable mindset.
• Strong troubleshooting skills with a logical and methodical approach to problem-solving.
• Proven ability to manage priorities, meet deadlines, and deliver results.
• Excellent written and verbal communication skills.
• Experience administering and maintaining Microsoft applications and environments.

Pan Pac is an Equal Opportunity Employer who provides an inclusive environment and embraces the diverse talent of its people.