O
OBPO MANAGED SVCS INC
IT Technical Support Specialist
Skills
Cybersecurity
23 days ago
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Important information
Contract type:
Permanent
Salary:
₱216,000 / year
Location:
Iloilo City, Iloilo, Philippines
Work mode:
Onsite
Published on:
1 October 2026
What they need
Experience:
- Minimum 2 years' experience as L2 Technical Support / Desktop Support / IT Helpdesk Tier 2
- Proven experience handling escalated issues from L1 Support
- Experience in handling 100+ users
Advanced Technical Skills:
- Systems: Advanced troubleshooting in Windows 10/11, Group Policy, DNS, GW, FW and DHCP
- Networking: Strong knowledge in LAN/WAN, VPN, TCP/IP, Wi-Fi troubleshooting, basic firewall/router config
- Hardware: Laptop/desktop imaging, hardware replacement, printer/server maintenance
- Tools: Experience with remote tools, monitoring tools
- Security: Knowledge in endpoint security, antivirus, data backup & recovery, basic cybersecurity incident response
Soft Skills:
- Can handle escalated and complex technical issues independently
- Good documentation and root cause analysis (RCA) skills
- Strong communication - can explain technical issues to non-technical users
- Can mentor L1 support staff
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