act digital

🚀
We’re Hiring: IT Desktop Support Technician | Lisbon, Portugal
Are you an experienced
IT Desktop Support professional
looking for your next challenge?
We are looking for an
IT Desktop Support Technician
to join our team in Portugal, providing high-quality IT support to approximately
12,000 end users
across multiple locations.
📍
Location:
Lisbon, Portugal
🏢
Work model:
100% Onsite
🌍
Languages:
English – Expert level
🔧 What you’ll do
As part of the IT support team, you will be responsible for providing
Level 1 &amp; Level 2 desktop support
, ensuring a reliable, secure and efficient IT environment for our users.
Your main responsibilities will include:
<ul>
<li>Providing onsite support for hardware and software issues</li>
<li>Troubleshooting Windows, macOS and iOS environments</li>
<li>Supporting laptops, desktops, thin clients, tablets, mobile devices and AV equipment</li>
<li>Installing, configuring and troubleshooting applications</li>
<li>Managing incidents and service requests through
ServiceNow</li>
<li>Ensuring SLA compliance and effective incident resolution</li>
<li>Supporting network, Wi-Fi and peripheral-related issues</li>
<li>Managing IT asset inventory, deployments and user assignments</li>
<li>Supporting moves, projects, transitions and technology implementations</li>
<li>Maintaining technical documentation and knowledge bases</li>
<li>Working closely with local and global IT teams</li>
<li>Supporting mobility services and acting as an escalation point when required</li>
<li>Preparing reports and providing analysis of support data</li>
<li>Following IT security, ITSM and local corporate policies</li>
</ul>
💻 What we’re looking for
Essential:
<ul>
<li>Strong Level 1 &amp; 2 Desktop Support experience</li>
<li>Experience with
Windows and macOS</li>
<li>Strong knowledge of
Microsoft Office and messaging technologies</li>
<li>Experience supporting mobile devices, including iPhones, laptops and tablets</li>
<li>Experience with ITSM / ticketing tools, preferably
ServiceNow</li>
<li>Experience troubleshooting a variety of applications</li>
<li>Knowledge of operating system deployment and build methodologies</li>
<li>Strong customer service and communication skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong problem-solving and negotiation skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Flexibility and adaptability to changing business and support requirements</li>
<li>Previous experience within the
Banking or Financial Services sector</li>
</ul>
Nice to have:
<ul>
<li>Banking / financial software experience</li>
<li>ITIL Foundation certification</li>
<li>Microsoft certifications</li>
<li>Hardware certifications</li>
</ul>
🤝 Soft Skills
We’re looking for someone who is:
✔️ Customer-oriented
✔️ Communicative
✔️ Team-focused
✔️ Conscientious and reliable
✔️ Able to multitask
✔️ Flexible and adaptable
✔️ Comfortable working in a high-tempo environment
If you have a passion for
IT support, technology and customer service
and enjoy working in a dynamic international environment, we’d love to hear from you!
📩
Apply now or share this opportunity with someone who may be a great fit.
#Hiring #ITJobs #DesktopSupport #ITSupport #TechJobs #ServiceNow #Windows #MacOS #ITCareers #PortugalJobs #LisbonJobs #PortoJobs #Helpdesk #DesktopSupportTechnician

IT Technical Support Technician (Helpdesk) 100% onsite

IT Technical Support Technician (Helpdesk) 100% onsite

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