IT Technical/Admin Support

About the role

The IT Technical/Admin Support is responsible for providing technical assistance to employees while handling administrative tasks to support the company's daily operations. This role ensures the proper functioning of computer systems, software, networks, and office equipment while maintaining accurate records, managing documentation, and assisting with other administrative responsibilities as needed.

Key responsibilities

A. IT Technical Support

• Provide technical support and troubleshooting for computer hardware, software, printers, internet connectivity, and other IT-related concerns.
• Install, configure, maintain, and perform preventive maintenance on computers, laptops, printers, and other IT equipment.
• Assist employees with operating systems, office applications, email accounts, and other business software.
• Monitor and troubleshoot network connections, Wi-Fi systems, and other technical infrastructure.
• Perform software installations, system updates, antivirus checks, and basic IT security maintenance.
• Set up computers, user accounts, email access, and other IT requirements for newly hired employees.
• Maintain an inventory of IT equipment, peripherals, and other technical resources.
• Document technical issues, troubleshooting procedures, repairs, and equipment maintenance activities.
• Coordinate with suppliers and service providers regarding IT equipment repairs, replacements, and technical concerns.
• Ensure the proper functioning, security, and maintenance of the company's IT equipment and systems.

B. Administrative Support

• Provide administrative assistance in daily office operations, including document preparation, data entry, encoding, filing, and record management.
• Prepare reports, correspondence, memoranda, and other administrative documents as required.
• Maintain and organize physical and digital files, ensuring accuracy, confidentiality, and accessibility.
• Assist in monitoring office supplies, equipment, and other administrative resources.
• Handle document reproduction, scanning, printing, and distribution as needed.
• Assist in coordinating meetings, scheduling appointments, and preparing necessary documents and materials.
• Monitor and update administrative records, databases, and other company documentation.
• Coordinate with other departments regarding administrative requests, documentation, and office requirements.
• Assist in processing and tracking requests, forms, and other internal documents.
• Perform other administrative duties as assigned by the immediate supervisor or management.

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Office Administration, or any related field.
• Experience in IT technical support and administrative work is an advantage.
• Knowledgeable in computer hardware and software installation, troubleshooting, and maintenance.
• Familiar with Windows operating systems, Microsoft Office, Google Workspace, and other business applications.
• Basic knowledge of computer networking, internet connectivity, LAN/Wi-Fi, and network devices.
• Proficient in data encoding, document preparation, filing, recordkeeping, and report generation.
• Organized and detail-oriented, with the ability to manage technical and administrative tasks simultaneously.
• Strong problem-solving, communication, time-management, and organizational skills.
• Able to work independently and respond promptly to technical and administrative concerns.
• Trustworthy and capable of handling confidential company information.