IT Technician

We are looking for a reliable IT Support Technician to join our team. In this role, you will be the primary contact for technical support, helping our staff resolve hardware, software, and basic network issues while handling field visits or equipment transportation across locations as needed.

Key Responsibilities:

• User Support: Assist team members with everyday tech issues in person, by phone, or via remote desktop tools.
• Hardware Setup: Unbox, configure, and deploy new laptops, desktops, monitors, printers, and accessories.
• Software Maintenance: Install, update, and troubleshoot operating systems (Windows/Mac) and standard business software.
• Network & Accounts: Set up new employee accounts, manage passwords, and help users connect securely to Wi-Fi and VPNs.
• Troubleshooting: Diagnose system glitches, hardware failures, and connectivity issues, escalating complex problems when necessary.
• Asset Tracking: Help maintain an organized inventory of hardware, licenses, and tech equipment.

Qualifications:

• Driver Requirements: Active driver's license, comfortable operating a motorcycle, and a clean driving record for on-site support visits.
• Solid understanding of Windows and Mac operating systems.
• At least 1 year of experience in an IT support or helpdesk role (or a degree/certification in IT)