IT Technician

OAKS CHRISTIAN SCHOOL

Job Description

IT Technician

Full-Time (12 months), Non-Exempt, Category 4

Salary Range: $25.00-$35.00 per hour

Reports to: Director of Information Technology

The IT Technician provides general hardware, software, and network support. Working in a large, fast-paced, dynamic environment, this person joins a team of IT professionals to ensure the proper functioning of technical operations and provides exceptional service and customer support to all constituents.

Essential Functions

Serves as an integrated member of IT Department

Provides front-line technical support to employees

Supports PC and Apple/Mac hardware and software

Supports desktops, laptops, tablets, and other devices

Supports Microsoft 365 and the Google Suite

Supports wireless networks

Supports audio/visual systems and projection devices

Performs basic user account tasks including onboarding and offboarding procedures, password resets, and access control

Collaborates with service providers to coordinate repairs, warranty claims, and equipment replacements

Maintains accurate inventory of assets

Assists with technical documentation

Stays current with emerging technologies, industry trends, and best practices to continuously improve technical skills and knowledge

Performs other related duties as assigned or requested

Employer reserves the right to change or modify duties at any time

May be required to be on-call

Additional duties as required

Qualifications & Skills

Preferred BA/BS in Computer Science, Computer Information Systems or related

Relevant certifications such as CompTIA A+ or similar qualifications are a plus

Proven experience in a help desk or technical support role, providing assistance to end-users in a professional environment

Understanding of TCP/IP, DNS, DHCP and other network protocols

Understanding of Windows and Mac Operating Systems

Possess superior communication skills (written and verbal)

Demonstrates complex problem-solving skills

Ability to work well independently and collaboratively in a fast-paced environment

Maintains a positive, energetic, and friendly disposition

Demonstrates integrity, professionalism, and an attitude of service

Ability to lift/carry 45lbs

Supports the Oaks Christian School Statement of Faith