IT Technician

About the role

To provide daily technical support and maintenance for the resort's computer systems, network, Wi-Fi, software, hardware and other IT-related equipment. The IT Technician is responsible for ensuring that all operational systems remain functional, secure and available to support hotel, golf, F&B, banquet and administrative operations.

Key responsibilities

• Provide daily technical support to all departments, including Front Office, F&B, Kitchen, Banquet, Golf, Sales, Finance, HR and Administration.
• Install, configure, maintain and troubleshoot desktop computers, laptops, printers, scanners, photocopiers, hotel PMS and POS systems, office software and email accounts, internet, Wi-Fi and network connections, servers, switches, routers and network points, door-lock and access-control systems, CCTV system and recording equipment, PABX, telephones and communication equipment, and payment terminals.
• Respond promptly to system breakdowns and IT support requests to minimise disruption to hotel and resort operations.
• Carry out routine inspections and preventive maintenance on all IT equipment and systems.
• Support banquet functions, meetings and events involving projectors, screens, sound systems, internet access and other audio-visual equipment.
• Monitor network performance, internet connectivity, system backups, antivirus protection and software updates.
• Maintain proper records of IT assets, equipment location, serial numbers, software licences, repairs and replacements.
• Set up user accounts, passwords and access permissions according to management approval.
• Protect company data and maintain strict confidentiality of guest, employee and business information.
• Assist in data backup and system recovery during system failure or emergency situations.

About you

• Diploma or Certificate in Information Technology, Computer Science, Networking or a related field.
• At least one year of relevant experience; experience in a hotel, resort or hospitality environment is an advantage.
• Basic knowledge of computer hardware, Windows operating systems, networking, Wi-Fi, printers and software troubleshooting.
• Knowledge of hotel PMS, POS, CCTV, door-lock systems and audio-visual equipment is an added advantage.
• Able to identify technical problems and carry out basic repairs independently.
• Good communication and interpersonal skills.
• Able to work under pressure and respond quickly to operational emergencies.
• Willing to work shifts, weekends, public holidays or provide on-call support when required.
• Must be responsible, trustworthy, organised and service-oriented.