IT Technician

Brief Job Description/Requirement for the Position:

Provide on-site technical support for the configuration, installation, use and troubleshooting of Multifunction Printer Devices at customer sites

Respond to customer support requests and ensure they are resolved quickly, accurately, and professionally (escalate problems as needed)

Ensure timely and effective delivery of technical support services incompliance with service level agreement defined with customer

Diagnose and resolves hardware and software problems

Provide training to end-user for troubleshooting or device functionality

Conduct preventive maintenance on Multifunction Printer Devices as scheduled

Manage supplies inventory – toners, kits, parts – and ensure accurate and up-to-date reports

Coordinate with services team and supervisor for daily activities, ticket closure, escalations

Deliver exceptional customer service and maintain positive customer relationship

Prepare weekly reports on daily activities and repair cases

Develop improvement initiatives and proposes new ideas to solve and complete tasks

Leverage all available documentation, best practices, knowledge-based articles and other vehicles to assist customers

Maintain technical competence by keeping abreast of certifications, attending training.

Qualifications:

Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology/ Engineering or equivalent

Minimum of 2-3 years related work experience

With average written and verbal communication skills

With certified training and service experience with any printer or copier vendor is an advantage

Knowledgeable in laptop / desktop (hardware/software) and printer troubleshooting

Positive, service-oriented personality

Must be able to work independently and reliably with minimal supervision

Strong time management and organization skills and self-motivator