IT Technician

About the role

Provide 1st level day-to-day IT support (off site & on-site) to internal users & front line stores in both software and hardware problems. Handle daily system monitoring, software and hardware installation and configuration, and technical support in troubleshooting and fixing issues with documentation in a polite and timely manner. Assist in system integration/upgrade projects for continuous improvement and further optimization.

Key responsibilities

• Provide 1st level day-to-day IT support (off site & on-site) to internal users & front line stores in both software and hardware problems
• Responsible for daily system monitoring
• Handle software and hardware installation and configuration
• Provide technical support in troubleshoot and fix issues with documentation in a polite and timely manner
• Assist in system integration/upgrade projects for continuous improvement and further optimization
• Outside work / weekend support / shift duty is required
• Assist in any ad-hoc duties as assigned

About you

• 1 year relevant working experience
• Solid experience in technical support, trouble-shooting and administration of software system
• Knowledge with Shop IT equipment such as POS, Wi-Fi and Network devices, Mobile devices
• Knowledge of F&B / FMCG operation is highly preferred
• Knowledge of SQL language is a plus
• Self-motivated, quick learner, and with a strong sense of responsibility
• Able to work independently, pro-active and good team player
• Willing to work beyond regular hours for maintenance and incident response
• Fresh graduates are welcome

Benefits

• Five-Day work week
• 3 Days Marriage Leave
• 5 Days Full Pay Paternity Leave
• Family-Friendly Leave
• Birthday Leave
• Staff Discount
• Medical Allowance
• Insurance Plan
• Promotion Opportunities

*All personal data collected during the application process will be kept for 3 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Group will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.