IT TECHNICIAN

About the role

Accel Prime Technologies Inc. is seeking a dedicated IT Technician to join our team in Pasay City, Metro Manila. The successful candidate will provide technical support to both internal users and clients, troubleshoot IT issues, maintain systems and equipment, and help ensure reliable and efficient technology solutions that support our operations and clients’ needs.

Key responsibilities

• Provide first-line technical support to end-users, troubleshooting hardware, software and network issues via telephone, email and in-person assistance
• Install, configure and maintain computer systems, peripherals and software applications
• Perform regular system maintenance tasks including updates, patches and antivirus management
• Diagnose and resolve network connectivity problems and ensure optimal network performance
• Maintain accurate records of technical issues, solutions, and hardware inventory
• Responsible for installing and configuring computer hardware and software.
• Support the deployment of new hardware and software across the organization

What we're looking for

• At least 2 years of vocational or a bachelor's degree in a computer-related field.
• Fresh graduates are welcome.
• Proficiency with hardware troubleshooting, including desktop computers, laptops, printers and peripherals
• Excellent problem-solving skills and the ability to diagnose technical issues methodically
• Good communication abilities
• Attention to detail and commitment to maintaining accurate documentation
• Ability to work independently and as part of a team in a fast-paced environment
• Customer service orientation with a commitment to user satisfaction
• Perform other duties assigned from time to time

What we offer

We are committed to fostering a supportive and inclusive workplace where our employees can thrive professionally and personally. At Accel Prime Technologies Inc, we provide opportunities for continuous learning and development, enabling you to expand your technical expertise and advance your career in the IT industry. We offer competitive compensation, comprehensive benefits, and a collaborative team where your contributions are valued. We believe in work-life balance and strive to create a workplace culture that supports your wellbeing and professional growth. Our supportive management and mentoring opportunities ensure that you have the resources and guidance needed to succeed in your role.