IT Technician

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Create, modify, and delete user accounts and access rights in Windows and Microsoft 365 environments.
• Ensure that users have appropriate access based on their roles, as requested by the site contact for each customer.
• Maintain and manage directory services to ensure accurate and secure user information.
• Configure computers according to customer requirements.
• Process access requests from users, ensuring they are properly authorized and documented.
• Conduct regular access audits to confirm that users have the correct level of access and address any discrepancies as needed.
• Maintain customer forms and checklists in accordance with Identity and Access Management  processes.
• Provide technical support to users encountering access issues and resolve any problems related to I&AM.
• Stay up to date with current technologies through ongoing study and certifications.
• Accurately record time spent on all work performed in Autotask.

Requirements

• An associate degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• Certifications in Microsoft Office 365, such as MS-900 and MS-102.
• Ability to provide technical support and effectively resolve user queries.
• Knowledge of computer hardware, software, and networking.
• Excellent communication skills in English, both verbal and written.
• Willingness to work in a fast-paced environment.
• Strong team player, especially in dynamic situations.
• Ability to work well independently with minimal supervision.
• Full-time positions available.
• No work schedule preference
• Must be willing to report onsite in either Ortigas, Pasig City, or Cubao, Quezon City.