IT Technician

Solve Problems. Support People. Power the Business.

We're looking for a customer-focused IT Technician to join our team at The Brook. In this role, you'll provide hands-on technical support for hardware, software, networks, and business systems while helping employees stay connected, productive, and successful. If you're a proactive problem solver who enjoys technology and helping others, we'd love to meet you.

But this isn't just a job, it's being part of something bigger.
We are a 100% employee-owned company that proudly gives 35% of our revenue to charitable causes. When you work here, you're part of a team that supports business success while making a positive impact in the community.

What You'll Do

• Serve as the first point of contact for technical support requests
• Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues
• Provide remote and in-person support to end users
• Install, configure, and maintain computers, printers, mobile devices, and related equipment
• Support user onboarding and offboarding, including account setup and hardware deployment
• Manage Active Directory accounts, password resets, and user access
• Document support requests, resolutions, and IT assets accurately
• Help maintain reliable day-to-day technology operations across the organization

What We're Looking For

• Minimum of 2 years of IT support experience
• Experience with Active Directory, Microsoft 365, remote support tools, and basic networking
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Self-motivated, dependable, and able to work independently
• CompTIA A+, Network+, or similar certifications preferred

Why Join Us

• Employee-Owned Success
  As a 100% employee-owned company, your contributions directly impact our shared success.
• Work With Purpose
  We proudly donate 35% of our revenue to charitable causes, allowing your work to create a positive impact beyond the workplace.
• Career Growth & Stability
  Enjoy a full-time salaried position with opportunities to expand your technical skills and advance your career.
• Technology That Matters
  Play a critical role in supporting the systems and people that keep our business running every day.

Solve problems. Support people. Power the business. Apply today.