IT Technician

Job Overview
We are seeking a skilled IT Technician to join our dynamic team. In this role, you will be responsible for providing technical support and managing computer systems to ensure optimal performance across our IT infrastructure. The ideal candidate will possess strong troubleshooting skills and a customer-focused mindset, capable of addressing and resolving issues efficiently.

Responsibilities

• Provide technical support for hardware and software issues across various operating systems including Windows, macOS, and Linux.
• Manage and maintain computer hardware, software, and networking components to ensure seamless operation.
• Troubleshoot software issues and perform necessary updates or repairs.
• Assist users with VPN setup and firewall configurations to enhance security protocols.
• Utilize help desk tools such as BMC Remedy, ServiceNow, or Jira to track incidents and service requests effectively.
• Support desktop environments by installing, configuring, and maintaining systems in accordance with company standards.
• Collaborate with team members to manage IT infrastructure projects and improve overall service delivery.
• Maintain documentation of IT processes, procedures, and user guides for future reference.
• Communicate effectively with users to provide exceptional customer service during technical support interactions.

Requirements

• Proven experience in technical support or IT support roles with a strong understanding of computer management principles.
• Proficiency in Microsoft Office Suite and familiarity with various operating systems (Windows, macOS, Linux).
• Knowledge of computer networking concepts including LAN configurations and VPN technologies.
• Experience with software troubleshooting techniques and desktop support practices.
• Familiarity with IT service management tools such as BMC Remedy, ServiceNow, or Jira is preferred.
• Strong communication skills with the ability to convey technical information clearly to non-technical users.
• Ability to work independently as well as collaboratively within a team environment.
• A proactive approach to problem-solving with excellent organizational skills. Join us in this exciting opportunity where you can leverage your IT expertise while contributing to a supportive team environment!

Job Type: Part-time

Pay: $15.00 - $23.00 per hour

Experience:

• Technician: 1 year (Required)
• Computer networking: 1 year (Required)

Work Location: In person