IT Technician

Salary

$40,000.00 - $42,000.00 Semi-Monthly

Location

200 William R. Harvey Way, Hampton, VA 23668

Job Type

Full-Time

Department

MIS Support Services

Opening Date

09/18/2025

Description

Hampton University’s Division of Information Technology (DoIT), Client Technology Services (CTS) unit, is seeking a dedicated IT Technician. This role provides campus-wide technical support through the CTS Helpdesk, including the installation, maintenance, and troubleshooting of university-owned hardware, software, and network systems. The ideal candidate will be customer service–oriented, well-organized, and capable of effectively communicating with students, faculty, and staff in a fast-paced academic environment.

The IT Technician will work:

Sunday: 3:00 p.m. – 12:00 a.m. and Monday–Thursday: 4:00 p.m. – 12:00 a.m.

Examples of Duties

• Provide technical support for hardware, software, and network-related issues.
• Reset user passwords and unlock accounts in compliance with university policies.
• Monitor and maintain safety, order, and equipment functionality in the DoIT Lab.
• Answer and respond to Helpdesk calls in a timely and professional manner.
• Replace and maintain printer supplies and peripheral equipment as needed.
• Maintain accurate inventory records for computers, printers, and related devices.
• Deliver exceptional customer service to all campus stakeholders.
• Provide technical support during university events such as graduation, registration, holidays, and other special functions, which may require schedule flexibility.
• Collaborate with CTS team members and provide backup support when necessary.
• Perform Other Duties as assigned by management.

Typical Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field
• Minimum of six (6) months of related work experience required.
• Demonstrated customer service experience and ability to work effectively with diverse populations.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• General knowledge of PC/Mac hardware, Windows operating systems, and basic network infrastructure protocols.
• Strong organizational skills and ability to meet time-sensitive deadlines.
• Commitment to continuous learning and adapting to evolving technologies.

Supplemental Information

• Bachelor’s degree.
• Certifications: CompTIA A+, Microsoft (MCP/MCSA), ITIL Foundation, Apple Certifications or other relevant industry certifications.
• Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software applications
• Operate a work order system, Microsoft OS, Apple OS and associated apps
• One (1) year or more of current experience working in a support department
• Skilled in use of personal computers and managing printers

We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.

To learn more details, visit our website: https://home.hamptonu.edu/hr/benefits/.

Employer

Hampton University

Address

200 William R. Harvey Way

Hampton, Virginia, 23668

Phone

757-727-5250

Website

www.hamptonu.edu

We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.

To learn more details, visit our website: https://home.hamptonu.edu/hr/benefits/.