IT Technician

About the role

This role involves providing comprehensive technical support and IT infrastructure management across hardware, software, network systems, and surveillance equipment. You will diagnose and resolve issues, maintain system security and compliance, and coordinate with internal teams and external vendors to ensure smooth IT operations.

Key responsibilities

• Diagnose and resolve hardware and software issues for all company devices (e.g., printer connectivity, set up PC, repair OS)
• Monitor and maintain LAN, WIFI and VPN connections and address connectivity issues
• Ensure antivirus, firewall and encryption settings are active and updated
• Oversee operations and performance of CCTV surveillance systems
• Perform regular checks ensuring surveillance equipment is functioning properly (VMS servers, POE switches and recordings)
• Monitor and report unusual activities, safety violations, or incidents based on footage review
• Coordinate with HR, Area Supervisors and security teams regarding footage findings and evidence in case of incidents
• Provide user support for ERP system (log ins, slow connection, module malfunctions)
• Coordinate with ERP vendors or internal developers for escalated issues
• Support training and onboarding of users in ERP-related functions

About you

• Ability to diagnose and resolve hardware and software issues
• Knowledge of network systems (LAN, WIFI, VPN)
• Understanding of security compliance (antivirus, firewall, encryption)
• Experience with surveillance systems and CCTV equipment
• Familiarity with ERP systems such as SAP
• Ability to provide on-site or remote support
• Capability to conduct preventive maintenance on IT and surveillance equipment
• Ability to maintain accurate IT inventory and IP address documentation
• Knowledge of IT policies and applicable government regulations (data privacy and cybersecurity)