IT Technician

Onsite IT Technician (Two Client Sites, Hudson Valley)

Fisch Solutions, one of the Hudson Valley's leading Managed Service Providers (MSPs), is seeking an Onsite IT Technician to join our growing team. This position is split between two client sites and includes regular travel to client locations throughout the Hudson Valley. You will be the face of Fisch Solutions for the users at these sites, handling day to day desktop and printer support, keeping business applications running, and assisting with basic Windows Server administration.

You'll be hands-on with both users and technology. That means installing, troubleshooting, and maintaining computers, printers, and network systems in a professional office environment, and working comfortably alongside office staff who depend on spreadsheets, ERP systems, and Microsoft applications to do their jobs.

What You'll Do

Provide onsite support at two primary client sites and travel to other client locations around the Hudson Valley as needed.

Troubleshoot and resolve desktop hardware, software, and connectivity issues for end users.

Install, configure, and maintain printers, copiers, and scanners, including print servers, drivers, and network printing.

Deploy and configure new computers, peripherals, and mobile devices.

Support users on Microsoft 365, Excel, and other office applications, including help with spreadsheets, shared files, and reporting.

Support business applications such as ERP and line of business software, working with vendors when needed to resolve issues.

Perform basic Windows Server administration, including Active Directory user management, Group Policy troubleshooting, file share permissions, and installed server software.

Support and maintain network equipment including SonicWall, Meraki, WatchGuard, and Fortinet firewalls.

Monitor and resolve help desk tickets while maintaining accurate documentation.

Communicate clearly and professionally with client staff, management, and the Fisch Solutions team.

Maintain and improve system performance, uptime, and end user satisfaction.

You're Great At

Desktop support and deployment (Windows and Mac).

Printer and peripheral troubleshooting, from driver issues to network print problems.

Working in a business office setting and understanding how staff actually use their systems.

Microsoft 365 and Office applications, with strong Excel and spreadsheet skills.

Basic Windows Server tasks, including Active Directory, Group Policy, and server software.

Following through on tickets and seeing problems to completion.

Managing your time across multiple sites and staying organized on the road.

Providing professional, customer focused support.

Bonus Skills (Highly Recommended)

Experience supporting ERP, accounting, or other line of business applications.

Experience with firewalls, routers, and managed switches.

Prior experience with SonicWall, Meraki, WatchGuard, Ubiquiti, and Fortinet devices.

Deeper Windows Server knowledge (Active Directory, Group Policy, DNS, DHCP, file and print services).

Basic understanding of network topologies, Wi-Fi, and VPN technologies.

Experience working for an MSP or supporting multiple client sites.

Requirements

Minimum 2 years of IT support experience (help desk, desktop support, or field technician).

Strong office and business application background, especially with Excel and spreadsheets.

Hands-on experience troubleshooting desktops, laptops, and printers.

Working knowledge of Windows Server environments, including Active Directory and common server software.

Familiarity with ERP or similar business applications.

Strong communication and organizational skills.

Valid driver's license, reliable transportation, and the ability to travel between client sites in the Hudson Valley daily.

Why Join Fisch Solutions

Fisch Solutions has been serving businesses and public safety organizations in the Hudson Valley for over 20 years. We're proud to be a locally owned, award-winning MSP recognized for innovation, reliability, and community involvement. Our team is collaborative, fast-paced, and passionate about technology and service excellence.

Work Location: In person, split between two client sites with travel throughout the Hudson Valley
Compensation: $23–$26/hour, commensurate with experience
Experience: 2+ years onsite or field experience
Job Type: Full-time

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person