IT Technician

Overview

Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization's technological infrastructure. In this role, you will deliver proactive technical support, troubleshoot complex issues, and ensure seamless operation of hardware and software systems. Your expertise will help empower users, optimize network performance, and uphold security standards across the organization. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative environment committed to excellence.

Duties

• Provide comprehensive desktop support to end-users, resolving hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware components including desktops, laptops, servers, and peripherals.
• Manage and troubleshoot network infrastructure such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and switches.
• Support operating systems including Windows, macOS, Linux, and Microsoft Windows Server environments.
• Administer Active Directory for user account management, permissions, and group policies; utilize tools like SCCM (System Center Configuration Manager) for software deployment and updates.
• Monitor network security measures by configuring firewalls, analyzing traffic patterns with analysis skills, and maintaining security protocols.
• Utilize ticketing systems such as ServiceNow, Jira, or BMC Remedy to document incidents, track resolutions, and improve service delivery.
• Assist with help desk operations by providing clear communication and timely technical solutions to users’ inquiries.

Requirements

• Proven experience with computer networking concepts including TCP/IP, DNS, LAN/WAN configuration, VPN setup, and firewall management.
• Strong knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux.
• Hands-on experience supporting desktop hardware components and troubleshooting software issues.
• Familiarity with enterprise management tools like SCCM or equivalent for software deployment.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to analyze problems quickly and develop effective solutions under pressure.
• Knowledge of IT support best practices using ticketing platforms like ServiceNow or Jira.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus but not mandatory.

Embark on a rewarding career journey where your technical expertise makes a real difference! We’re dedicated to fostering a supportive environment that encourages growth—help us keep technology running smoothly while advancing your professional skills every day!

Pay: £25,420.00-£46,748.80 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person