IT Technician

Highpoint Service Network Sdn Bhd is a Malaysian information and communication technology (ICT) service provider established in 1999 and headquartered in Subang Jaya, Selangor. The company specializes in providing comprehensive technical support, repair, and maintenance services for a wide range of IT and electronic products, including computers, notebooks, servers, printers, networking equipment, and related peripherals. Over the years, Highpoint has positioned itself as a reliable outsourced service partner for both corporate and individual clients across Malaysia.

Work Location:

• 1 position on IT Technician/Engineer based at Highpoint Service Network (Bayan Lepas, Penang Branch)

Job Responsibilities:

• Diagnose and repair desktops, laptops, mobile phones, audio devices, printers, and other consumer electronic products.
• Replace faulty parts and perform repairs according to company procedures.
• Ensure repairs are completed within quality standards and turnaround time (TAT) targets.
• Perform onsite preventive maintenance (PM), including system checks, cleaning, and basic optimization.
• Identify potential technical issues and recommend corrective actions.
• Update repair records, diagnosis results, and parts usage in the service system.
• Follow company SOPs, ESD practices, and safety guidelines when handling customer equipment.
• Explain repair findings and outcomes to customers when required.
• Support customer service and front-line operations as needed.
• Other job assign by direct superior

Job & Skill Requirements:

• Minimum Certificate / Diploma in Electronics, IT, or related field
• Minimum 1-2 year's experience in PC or electronics repair
• Troubleshooting techniques for PC hardware and consumer electronics repair.
• Familiar with diagnostic tools and repair equipment (multimeter, tools, etc.)