IT Technician

Job Summary:

• Provide help and advice to people and organizations using computer software or equipment.

• Support information technology (IT) employees within the organization and assist non-IT users who are having computer or application problems.

• Test and evaluate existing network systems.

• Perform regular maintenance to ensure that networks operate correctly.

• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.

• Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).

• Solve technical problems quickly and effectively.

• Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.

• Work well in high-pressure situations (e.g., computer or system shutdowns).

• Make decisions quickly, often with limited information.

• Train users how to use new hardware, software; use new features of existing software; etc

Qualifications:

• A bachelor’s degree is preferred although this could be overlooked if the candidate has actual on the job experience on similar positions.

• One or more years of tech support experience is preferable, though we will train the right candidate.

• Good communication skills and the ability to work well with people at all levels are essential; job requires an excellent listener and very strong interpersonal skills.

• Need a great eye for detail and strong problem-solving ability.

• Capacity to work with little supervision.

• Proficient in English and Spanish, both spoken and written.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Work Location: In person