IT Technician

Company Overview
We are BTrust Supermarket, a dynamic and expanding grocery retail chain dedicated to providing fresh, healthy, and diverse food options to families across Canada. Since 2008, we have been committed to enriching the shopping experience with a wide variety of products and excellent customer service.

Job Summary

Reporting to the IT Department Head, the IT Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, and networks to ensure efficient operations of our headquarter and branches.

Responsibilities and Duties

• Install, configure and troubleshoot operations systems and applications, including Windows, Linux and Mac;
• Assist with network cabling, repairs, network device installation and configuration;
• Support IT infrastructure components including network administration tasks;
• Monitoring network connectivity and peripheral devices to ensure smooth performance;
• Provide on-site technical support and troubleshooting for desktops, laptops, and peripheral devices;
• Provide technical support and trainings to employees;
• Perform routine data backup and disaster recovery operations;
• Document technical processes and maintain details records for reference and reporting purpose;
• Collaborate with cross-functional teams to ensure the timely completion of commitments;
• Performs other miscellaneous job duties and related functions as needed;

Qualifications and Skills

• Diploma or degree in Information Technology, Computer Systems, or related filed;
• Minimum 1-2 years of experiences in the IT support or technician role;
• Hands-on experience with POS installation or retail technology deployment will be an asset;
• Knowledge in installation, configuration of CCTV, Card Access, Intercom and VoIP systems;
• Strong diagnostic and problem-solving skills;
• Demonstrate initiative, flexibility and responsiveness in completing tasks;
• Comfortable working with tools, ladders, racks and cabling;
• Willing to work outside regular hours and weekends in need;
• Fluently in English and Chinese;

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• On-site parking

Work Location: In person