IT Technician

Role and Responsibilities :

• Provide first-level IT support for users on hardware, software, and connectivity issues.
• Troubleshoot problems related to operating systems, applications and network connectivity.
• Install, configure and maintain PCs, printers and software applications.
• Create and manage user accounts, including setting permissions and access controls.
• Assist with password resets, account lockouts and other user access issues.
• Support onboarding and offboarding activities for employees.
• Assist in maintaining LAN, Wi-Fi, VPN, internet connectivity, switches, firewalls and network devices.
• Perform basic monitoring of network and server health and report abnormalities to the IT team.
• Assist with server maintenance, backup monitoring, endpoint protection and system patching.
• Assist senior IT personnel in infrastructure projects, upgrades and preventive maintenance activities.
• Provide first-level support for GEMS and other enterprise applications.
• Assist users with basic transaction issues, troubleshooting and system enquiries, and escalate functional or technical issues to the appropriate IT team member or vendor when required.
• Support data uploads, reports, testing and user acceptance testing (UAT) when required.
• Maintain IT asset inventory including PCs, monitors, printers, network devices and software licenses.
• Prepare and configure new equipment for deployment.
• Track warranty status and coordinate hardware repairs with vendors.
• Maintain and update IT documentation, including IT assets, network diagrams, system configurations, SOPs and troubleshooting guides.
• Update support tickets and ensure incidents and service requests are properly documented and closed.
• Assist in IT projects, system implementation and testing activities.
• Support user training and system rollout activities.
• Participate in rotating shifts, including after-hours, weekends and public holidays, according to the assigned roster.
• Perform other IT-related duties assigned by the IT Manager.

Requirements :

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems or related discipline.
• 1–2 years of IT support experience is preferred, experience supporting users in a manufacturing environment is an advantage.
• Knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking and hardware troubleshooting.
• Basic knowledge of TCP/IP, DNS, DHCP, VPN and LAN/WAN concepts.
• Experience supporting ERP & MES systems, will be an added advantage.
• Possess own transport and willing to travel between company sites when required
• Must be willing to work on a rotating shift basis, including night shifts, weekends and public holidays, as required by operational needs.

Pay: From RM1,900.00 per month

Benefits:

• Free parking

Work Location: In person