IT Technician

Job Responsibilities

• Provide daily IT support to company users for computer, software, printer, network, email, and other IT-related issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT devices.
• Perform basic troubleshooting for Windows, Microsoft Office, Outlook, software, hardware, and network connectivity issues.
• Assist in troubleshooting LAN, Wi-Fi, Internet connectivity, IP address, DNS, DHCP, and other basic network-related issues.
• Assist with the installation and setup of computers, printers, network equipment, and other IT devices.
• Assist in managing user accounts, email accounts, access permissions, and password-related requests.
• Assist in supporting the company's ERP system and other business applications.
• Assist senior IT personnel in maintaining servers, network switches, Wi-Fi access points, firewalls, storage systems, and backup systems.
• Assist with basic monitoring of servers, network devices, storage capacity, backup status, and IT systems.
• Assist in maintaining antivirus, endpoint security, firewall, and other IT security systems.
• Assist with CCTV, door access control, alarm systems, network cabling, and other IT-related infrastructure when required.
• Perform basic computer hardware installation, replacement, upgrades, and troubleshooting.
• Maintain accurate IT asset records, including computers, laptops, monitors, printers, and other IT equipment.
• Handle IT device assignment, replacement, return, and related documentation.
• Maintain proper records of troubleshooting, repairs, maintenance, and system changes.
• Prepare and update basic IT documentation, troubleshooting guides, procedures, and working instructions.
• Communicate with vendors or external technical support when required and follow up on reported issues.
• Follow up on assigned IT support requests and tasks until they are properly resolved or completed.
• Follow company IT policies, procedures, security requirements, and data protection practices.
• Assist the IT team with IT projects and other IT-related duties when required.

Must-Have Requirements

Candidates should have:

• Diploma, Advanced Diploma, Degree, or equivalent qualification in Information Technology, Computer Science, Computer Engineering, Networking, or a related field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware and Windows operating systems.
• Basic troubleshooting knowledge for desktop computers, laptops, printers, and software.
• Basic understanding of networking concepts such as IP addresses, LAN, Wi-Fi, DNS, and DHCP.
• Basic working knowledge of Microsoft Office applications.
• Basic analytical and problem-solving skills.
• Willingness to learn unfamiliar IT systems and technologies.
• Ability to follow instructions while gradually developing the ability to work independently.
• Good communication and interpersonal skills when dealing with users and colleagues.
• Ability to work effectively as part of a team.
• Responsible attitude toward assigned tasks and company IT equipment.
• Able to maintain proper records and documentation.
• Proficient in both written and spoken English and Chinese.
• Willing to develop a long-term career with the company.

Personal Qualities We Value

For this position, attitude and willingness to learn are just as important as existing technical knowledge.

We are looking for someone who:

• Is willing to learn and continuously improve.
• Is hardworking, responsible, disciplined, and reliable.
• Is proactive and self-motivated.
• Does not always wait for instructions before taking reasonable action.
• Is willing to think independently when facing a problem.
• Has a genuine interest in troubleshooting and finding the cause of problems.
• Is willing to research and learn when encountering something unfamiliar.
• Does not easily give up when a problem cannot be solved immediately.
• Is willing to try reasonable solutions while understanding when to seek assistance.
• Takes ownership of assigned tasks and follows them through until completion.
• Is willing to learn from mistakes and avoid repeating the same mistakes.
• Can communicate and cooperate well with other team members.
• Is willing to share information and knowledge with the team.
• Maintains a positive and professional attitude when supporting users.
• Is willing to accept new responsibilities as knowledge and experience grow.
• Values job stability and is genuinely interested in growing with the company over the long term.

Willing to Learn

The candidate is not required to have advanced knowledge in all of the following areas when joining the company.

However, the candidate should be willing to learn and gradually develop skills in:

• Windows Server
• User Account and Access Management
• Microsoft 365 / Outlook Administration
• Network Switches and Wi-Fi Access Points
• Firewall Administration
• Network Troubleshooting
• NAS / File Storage Systems
• Server and Data Backup
• IT Security and Endpoint Protection
• ERP System Support
• CCTV Systems
• Door Access Control Systems
• Network Cabling
• IT Asset Management
• Vendor and Service Provider Coordination

The company will provide appropriate guidance and opportunities for the candidate to gain practical experience in these areas.

Added Advantages

The following knowledge or experience will be an advantage but is not mandatory:

• Previous internship or working experience in IT support
• Windows Server
• Active Directory
• Microsoft 365 / Outlook Administration
• Sophos, Fortinet, or other firewall systems
• Network switches and routers
• NAS / File Server
• Backup solutions
• VMware / Hyper-V
• Endpoint Security / Antivirus
• ERP System Support
• CCTV and Door Access Control
• Network cabling
• Barcode printers and scanners
• IT Asset Management
• Manufacturing IT environment

Candidates who do not have experience in all of the above areas are still encouraged to apply if they have good IT fundamentals, the right attitude, and a strong willingness to learn.

Career Development

This position is intended for someone who wants to develop a long-term career in IT.

The successful candidate will have opportunities to gradually gain hands-on experience in areas such as:

IT Support → Networking → Server Administration → Firewall & IT Security → Backup & Storage → ERP Support → IT Infrastructure

As the employee's technical knowledge, problem-solving ability, independence, and level of responsibility increase, there will be opportunities for career progression:

IT Technician → IT Engineer → Senior IT Engineer

Career progression will depend on the employee's performance, technical development, attitude, responsibility, and ability to handle greater responsibilities.

What We Value

We understand that an IT Technician may not know how to handle every technical issue from the beginning.

We are willing to teach and provide guidance, but the candidate must also be willing to learn, think, research, practice, and improve.

When facing a problem, we expect the candidate to develop the habit of:

Understand → Check → Analyze → Troubleshoot → Research → Try → Verify → Document → Learn

We do not expect:

“I don't know, so I cannot do it.”

We value:

“I don't know yet, but I will try to understand it and find out how to solve it.”

Most importantly, we are looking for someone who wants to become a dependable member of the IT Department — someone who can gradually take on more responsibilities, work independently, support the team, and grow together with the company over the long term.