IT Technician

1. GENERAL SUMMARY Responsible for the operation, preventive/corrective maintenance, troubleshooting, and performance monitoring of ICT, ELV, telecom, security, AV, and related systems within the Student Accommodation Project. The role ensures system availability, reliability, timely fault resolution, and proper coordination with specialist vendors and service providers.

2. KEY RESPONSIBILITIES

• Operate and maintain MDF/Server, Main Telecom, GSM, Security Equipment, and IDF Rooms.
• Perform preventive and corrective maintenance of ICT/ELV systems and infrastructure.
• Troubleshoot passive and active network systems, including copper/fiber cabling and network equipment.
• Maintain Wi-Fi, telephone, internet, TV/IPTV, TV signal, and digital signage systems.
• Maintain CCTV, access control, security, AV, automated, payment, and related systems.
• Respond to breakdowns, alarms, and service requests and restore systems promptly.
• Conduct fault diagnosis, root-cause analysis, testing, and corrective actions.
• Maintain equipment, asset registers, maintenance records, and technical documentation.
• Coordinate with OEMs, specialist contractors, telecom operators, and service providers.
• Ensure systems operate in accordance with approved procedures, specifications, and manufacturer recommendations.
• Install, configure, maintain, and troubleshoot computer hardware, software applications, operating systems, printers, scanners, laptops, mobile devices, and network equipment.
• Perform server administration tasks, including backup management, database maintenance, data recovery, and system monitoring.

3. REQUIRED SKILLS AND COMPETENCIES

• Strong troubleshooting and problem-solving skills.
• Good knowledge of ICT, ELV, networking, structured cabling, and telecom systems.
• Ability to read technical drawings, network diagrams, and equipment documentation.
• Knowledge of preventive and corrective maintenance practices.
• Good communication, coordination, and reporting skills.
• Ability to work independently and respond effectively to breakdowns and emergencies.
• Basic knowledge of testing tools and network diagnostic equipment.
• Good computer skills and ability to maintain maintenance records.

4. HEALTH AND SAFETY

• Comply with all project/company HSE policies, procedures, and safe working practices.
• Use appropriate PPE and approved tools and equipment.
• Follow permit-to-work, isolation, access, and emergency procedures where applicable.
• Ensure safe working conditions in Server, Telecom, MDF, IDF, and Security Equipment Rooms.
• Report unsafe conditions, incidents, and hazards immediately.
• Participate in toolbox talks, safety training, and emergency response activities.

5. GENERAL RESPONSIBILITIES

• Maintain professional conduct and good housekeeping in all technical areas.
• Complete assigned maintenance activities within the required schedules and SLAs.
• Maintain accurate daily, weekly, and monthly maintenance reports.
• Protect company/project assets and maintain confidentiality of technical information.
• Coordinate effectively with Operations, IT, Security, FM, MEP, and other departments.
• Support inspections, testing, commissioning, audits, and handover activities.
• Perform other related duties assigned by management within the scope of the role.

6. EDUCATION AND PROFESSIONAL EXPERIENCE

• Diploma or Bachelor's Degree in Electrical/Electronics Engineering, Telecommunications, Information Technology, Computer Engineering, or a related field.
• Typically 3–5 years of relevant O&M experience in ICT, ELV, telecom, networking, or similar systems.
• Experience in residential, student accommodation, hospitality, commercial, or large-scale building projects is preferred.
• Relevant professional certifications in networking, structured cabling, security, or ELV systems are an advantage.
• Practical experience in troubleshooting and maintenance of ICT/ELV systems is essential.