IT Technician

Job Summary

We are seeking a reliable and technically skilled IT Technician to support the smooth operation of our online retail and e-commerce business. The successful candidate will be responsible for maintaining computer systems, troubleshooting technical issues, supporting online retail platforms, and ensuring the reliable operation of our IT equipment and network infrastructure. This role is important for supporting day-to-day business activities, including online order processing, inventory management, customer service, payment systems, and the management of digital business operations. The ideal candidate will have strong problem-solving skills, a practical understanding of IT systems, and the ability to provide timely technical support to ensure business operations run efficiently.

Responsibilities

• Provide technical support to staff by diagnosing and resolving hardware, software, and operating system issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment used in daily business operations.
• Maintain and troubleshoot internet connectivity, local area networks (LAN), Wi-Fi, routers, switches, and other networking equipment.
• Provide technical support for the company's website, e-commerce platforms, and online retail systems to help ensure uninterrupted business operations.
• Assist with the maintenance of online order processing systems, inventory management software, customer databases, and sales reporting tools.
• Troubleshoot technical issues affecting online transactions, payment processing systems, product listings, and communication between business applications.
• Install, update, and maintain software applications, operating systems, antivirus programs, and security tools.
• Monitor IT systems and network performance to identify and resolve technical problems that could disrupt online sales or business activities.
• Maintain appropriate data backups and assist with data recovery procedures to protect important business information, including customer, order, and inventory records.
• Apply IT security measures, manage user access permissions, and help protect business systems against unauthorised access, malware, and data loss.
• Maintain accurate records of IT equipment, software installations, technical faults, repairs, and maintenance activities.
• Liaise with external IT service providers, software vendors, and website support teams to resolve technical issues when required.
• Provide guidance to employees on using computer systems, business software, online retail tools, and other IT applications effectively.
• Support the implementation of IT improvements to enhance operational efficiency, system reliability, and the overall performance of the business.

Skills and Requirements

• Good knowledge of computer hardware, software installation, operating systems, and general IT troubleshooting.
• Experience providing technical support and resolving IT issues in a business environment.
• Understanding of computer networking, including TCP/IP, DNS, LAN, Wi-Fi, routers, and internet connectivity.
• Familiarity with e-commerce platforms, website management systems, online order processing, and inventory management software.
• Knowledge of computer security, antivirus software, user access controls, data backups, and basic data protection practices.
• Ability to diagnose hardware faults and maintain computers, printers, scanners, and other office equipment.
• Familiarity with Windows operating systems, Microsoft Office applications, and common business software.
• Ability to maintain accurate technical records, manage support requests, and prioritise issues according to business needs.
• Strong analytical and problem-solving skills, with the ability to identify the causes of technical problems and implement practical solutions.
• Good communication and organisational skills, with the ability to explain technical issues clearly to non-technical colleagues.
• Ability to work independently and collaboratively to maintain reliable IT systems and minimise disruption to business operations.

This role is suited to a motivated IT professional who can maintain dependable technology systems and provide effective technical support for an online retail business, helping the company deliver a smooth and reliable shopping experience to its customers.

Pay: £41,700.00 per year

Work Location: In person