IT Technician

JOB VACANCY: IT TECHNICIAN – SALES & ADMINISTRATION

Company: ZAR Technology (Pty) Ltd
Location: Stanger / KwaDukuza, KwaZulu-Natal
Employment Type: Full-time, subject to a 3-month probation period

ABOUT THE POSITION

ZAR Technology is seeking a skilled, proactive and customer-focused IT Technician with sales and administrative experience to join our team in Stanger / KwaDukuza.

The successful candidate will be responsible for providing technical support, diagnosing and repairing computers, assisting customers with IT products and services, preparing quotations, following up on sales opportunities and handling general business administration.

We are looking for someone who combines strong practical IT skills with excellent communication, customer service and commercial awareness.

The ideal candidate must be hardworking, reliable, organised and able to work independently while contributing to the growth and day-to-day operations of the business.

KEY RESPONSIBILITIES1. IT Technical Support & Computer Repairs

• Diagnose, troubleshoot and repair desktop computers and laptops.
• Perform hardware upgrades, component replacements and preventative maintenance.
• Install and configure Windows operating systems, drivers, software and applications.
• Identify and resolve hardware, software and operating system issues.
• Assist with networking, routers, switches, connectivity and basic network troubleshooting.
• Provide technical assistance and support to business and retail customers.
• Prepare, configure and test computers and IT equipment before delivery.
• Perform installations, maintenance and on-site technical support when required.
• Assist with printer, peripheral and other ICT equipment troubleshooting.
• Maintain accurate records of repairs, technical work and equipment serviced.

2. IT Sales & Customer Relations

• Assist customers in selecting suitable IT products, equipment and services.
• Sell computers, laptops, components, peripherals, software and other ICT solutions.
• Generate new sales opportunities and proactively contact potential customers.
• Prepare quotations and follow up with customers telephonically and via email.
• Follow up on outstanding quotations and convert enquiries into confirmed sales.
• Identify opportunities to upsell IT products, repairs, maintenance and support services.
• Build and maintain professional relationships with existing and prospective customers.
• Contact suppliers to obtain product pricing, availability and specifications.
• Assist with sales targets, business development and customer account management.
• Maintain professional communication and deliver excellent customer service.

3. Administration & Business Operations

• Prepare quotations, invoices, purchase orders and technical job cards.
• Assist with procurement, supplier enquiries and sourcing IT equipment.
• Capture and maintain accurate customer, sales and service records.
• Track repairs, outstanding jobs, equipment deliveries and customer enquiries.
• Assist with general office administration and document management.
• Follow up on outstanding quotations, customer orders and payments.
• Assist with tender documentation and procurement administration where required.
• Maintain organised records and ensure administrative tasks are completed accurately and on time.

MINIMUM REQUIREMENTS

• Valid driver's licence — ESSENTIAL. Applicants without a valid driver's licence will not be considered.
• Previous experience as an IT Technician, Computer Technician or IT Support Technician.
• Practical experience in desktop and laptop repairs, hardware upgrades and troubleshooting.
• Good understanding of computer hardware, software and operating systems.
• Previous experience in IT sales, retail sales or technical customer service.
• Experience preparing quotations, invoices and handling general administration.
• Excellent telephone communication skills and a professional telephone manner.
• Ability to communicate confidently with customers in person, telephonically and via email.
• Good computer literacy, including Microsoft Office.
• Ability to work independently, take initiative and manage multiple responsibilities.
• Strong organisational, problem-solving and customer service skills.
• Willingness and ability to travel to customer sites when required.

A+ and N+ certifications, or equivalent practical technical knowledge, will be advantageous.

ADVANTAGEOUS EXPERIENCE

Experience in any of the following areas will be beneficial:

• Microsoft 365 and Microsoft licensing.
• Computer hardware procurement and IT product sourcing.
• Networking equipment, routers, switches and wireless networks.
• MikroTik and Ubiquiti.
• Hikvision, Dahua and CCTV systems.
• Printers and multifunction copiers.
• Business-to-business IT sales.
• On-site technical support and equipment installations.
• Xero or similar accounting software.
• Tender administration and public-sector procurement.
• Managed IT services and maintenance agreements.

THE IDEAL CANDIDATE

We are looking for someone who is:

• Technically competent with a genuine understanding of computers and IT equipment.
• Proactive and able to identify tasks and opportunities without constant supervision.
• Hardworking and reliable, with a strong sense of responsibility.
• Customer-focused, professional and confident when dealing with clients.
• Commercially minded, with the ability to identify sales opportunities and close deals.
• Comfortable making telephone calls, following up on quotations and approaching prospective customers.
• Organised, detail-oriented and capable of managing competing priorities.
• A practical problem solver who takes ownership of technical and administrative tasks.
• Willing to learn new technologies, products and business processes.
• Able to work under pressure while maintaining high standards of service.

EMPLOYMENT TERMS

The successful candidate will begin with a three-month probation period.

During this period, performance will be assessed based on:

• Technical ability and quality of repairs.
• Customer service and professionalism.
• Sales contribution and follow-up of sales opportunities.
• Administrative accuracy and efficiency.
• Reliability, punctuality and work ethic.
• Ability to work independently and contribute to the team.

Successful completion of probation may lead to permanent full-time employment, subject to satisfactory performance and the company's employment requirements.

LOCATION

The position is based in Stanger / KwaDukuza, KwaZulu-Natal.

Applicants should preferably reside in Stanger, KwaDukuza or the surrounding areas and must be able to commute reliably to work.

A valid driver's licence is compulsory due to the travel requirements of the position.

Only shortlisted candidates will be contacted.

SALARY:

BASIC + COMMISION

ZAR Technology (Pty) Ltd is looking for a committed individual who can deliver quality technical support, build customer relationships and contribute to the growth of our business.

Pay: R5 000,00 - R10 000,00 per month

Work Location: In person