IT Technician

The IT Support Specialist is responsible for ensuring the smooth operation of the company’s computer systems, networks, and IT infrastructure. This role provides advanced technical support, oversees IT processes, and assists employees in both on-site and remote setups. Responsibilities include managing the IT ticketing system, maintaining accurate inventories, configuring workstations and email accounts, troubleshooting hardware/software issues, and supporting creative applications such as Adobe Creative Cloud.

The ideal candidate is highly technical, resourceful, and adaptable to new technologies, with strong knowledge of computer hardware compatibility, networking, and best IT practices. This role also supports team leadership by mentoring junior IT staff and ensuring IT policies are consistently applied.

Key Responsibilities:1. Technical Support & Troubleshooting

• Provide prompt support for hardware, software, and network-related issues.
• Diagnose and resolve complex PC, peripheral, and system performance problems.
• Perform preventive maintenance to ensure all workstations remain fully operational.
• Assist users with OS, application, and network troubleshooting (Windows environment).
• Configure new PCs, install needed applications, and set up user accounts and email.
• Demonstrate strong knowledge of PC parts and component compatibility for builds or upgrades.
• Maintain accurate logs of maintenance, repairs, and IT service activities.

2. Software Installation & Configuration

• Install, configure, and troubleshoot Adobe Creative Cloud applications (Photoshop, Premiere, After Effects, etc.) and productivity tools (Microsoft Office, Google Workspace, etc.).
• Support patching, updates, and version management for creative and business apps.
• Assist users in onboarding with essential software such as Slack, Discord, and other internal tools.

3. Network & Connectivity Support

• Develop, manage, and maintain LAN/Wi-Fi networks to ensure stable and optimal performance.
• Troubleshoot network connectivity issues, shared drives, and printer connections.
• Coordinate with ISPs or vendors for network performance or outage issues.
• Ensure the security, integrity, and privacy of networks and IT systems.

4. Ticketing System Management

• Manage and track tickets using the company’s IT ticketing system.
• Prioritize issues based on urgency and resolve them within agreed timelines.
• Identify recurring issues and recommend long-term solutions or process improvements.

5. Inventory & Asset Management

• Maintain an up-to-date inventory of all IT equipment, software licenses, and peripherals.
• Oversee deployment, retrieval, and documentation of IT assets in coordination with HR and Accounting.
• Monitor warranty status, lifecycle, and maintenance schedules of IT assets.
• Identify equipment shortages and prepare procurement requests when necessary.

6. Remote & On-Site User Support

• Provide responsive technical support to both on-site and remote employees.
• Utilize approved remote support tools for troubleshooting and diagnostics.
• Assist with setup of peripherals such as printers, scanners, drawing tablets, and AV devices.
• Support video conferencing systems, meeting room equipment, and digital displays.

7. Printer & Peripheral Support

• Install, configure, and troubleshoot various types of printers (wired, wireless, networked).
• Perform driver installation, basic maintenance, and print server configurations.
• Support peripheral devices such as webcams, headsets, and input devices.

8. System Maintenance & Security

• Ensure systems are regularly updated with security patches, antivirus definitions, and firmware updates.
• Perform regular system maintenance and backups to ensure continuity.
• Enforce cybersecurity policies and IT best practices across all teams.

9. Documentation & Reporting

• Create and maintain IT documentation, setup guides, and troubleshooting manuals.
• Prepare regular reports on IT tickets, inventory, maintenance, and system performance.
• Recommend process improvements and support the implementation of IT standards and policies.

10. Team Collaboration & Leadership

• Lead and supervise junior IT staff, providing direction, training, and mentorship.=
• Work closely with all departments to ensure smooth IT operations and alignment with company needs.
• Demonstrate a proactive, adaptable, and solutions-oriented mindset in adopting new technologies.

Qualifications

• Proven experience as a Senior IT Technician, IT Support Specialist, Systems Administrator, or similar role.
• Strong leadership skills with the ability to mentor and guide a technical team.
• Excellent troubleshooting skills in hardware, software, and network environments.
• Proficient in Windows OS, PC hardware, printers, peripherals, and basic network setup.
• Familiarity with Adobe Creative Cloud and other creative or production software.
• Strong understanding of computer hardware parts and compatibility.
• Experience managing IT ticketing systems and asset inventories.
• Excellent communication, customer service, and organizational skills.
• Ability to work independently and efficiently in a fast-paced environment.

Pay: Php24,000.00 - Php30,000.00 per month

Work Location: Hybrid remote in Quezon City