IT Technician

IT Onsite / Field Technician

Location: Troy, Michigan

Company: Care First Rehabilitation

Care First Rehabilitation is a CARF‑Accredited Neuro‑Rehabilitation organization serving adults with Traumatic Brain Injuries across multiple locations in Troy, Farmington, and Sterling Heights. We are seeking a dependable and technically skilled IT Onsite / Field Technician to support our growing team. This role is essential in ensuring smooth daily operations, supporting staff across clinical and residential settings, and maintaining the technology that enables high‑quality client care.

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Role Summary

The IT Onsite / Field Technician provides hands‑on technical support across Care First Rehabilitation’s facilities. This includes troubleshooting hardware and software issues, configuring equipment, supporting end users, and maintaining IT systems and inventory. The ideal candidate is client‑focused, adaptable, and able to work independently across multiple sites.

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Key Responsibilities

• Provide support to the Human Resources team with orientation and employee onboarding
• Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
• Diagnose and troubleshoot hardware, software, and basic network issues (Wi‑Fi, LAN, VPN)
• Install, configure, and upgrade operating systems, applications, and hardware components
• Perform routine maintenance, patching, and system updates
• Set up new user workstations, monitors, docking stations, and accessories
• Support staff with system access, password resets, and basic training on technology tools
• Perform break/fix repairs and coordinate vendor‑managed hardware replacements
• Maintain accurate IT asset inventory and update asset records
• Document troubleshooting steps, resolutions, and support activities
• Follow IT service management (ITSM) processes including incident, request, and problem management
• Assist with office moves, new facility setups, and technology refresh projects
• Coordinate with external vendors for escalated repairs or specialized equipment needs
• Ensure compliance with organizational IT policies, security standards, and data protection protocols
• Support system upgrades, rollouts, and new technology implementations across sites

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Required Skills & Qualifications

• 2–5 years of experience as an IT Field Technician, Desktop Support Engineer, or similar onsite support role
• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications
• Experience with Active Directory (user accounts, password resets, group membership)
• Ability to diagnose and repair desktops, laptops, and peripherals
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, routers, switches, Wi‑Fi)
• Familiarity with IT ticketing systems (ServiceNow, Remedy, Jira, Zendesk, Freshservice, etc.)
• Strong communication, professionalism, and customer service skills
• Ability to work independently, prioritize tasks, and manage field visits across multiple locations
• Valid driver’s license and reliable transportation

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Preferred Skills

• Experience supporting healthcare, rehabilitation, or multi‑site environments
• Knowledge of SharePoint, device management tools, and inventory systems
• Experience coordinating with vendors for hardware repairs or replacements

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Perks & Benefits

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k) with employer match
• PTO and paid holidays
• Opportunities for growth, cross‑training, and advancement within a rapidly expanding organization

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Are you able to work full time, 100% in office?
• How have you used AI to make the workplace more efficient?
• Have you built a website from scratch and implemented ongoing SEO initiatives?

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 3 years (Required)
• Microsoft 365: 5 years (Required)
• Artificial intelligence : 2 years (Preferred)
• Web design: 3 years (Preferred)
• Website management: 3 years (Preferred)

Work Location: In person