IT Technician (Electronics / Mobile Phones / Computers)

Responsibilities:

• Diagnostic and Repair of Apple products
• Pick up customer products and repair in-vehicle
• Attend and follow up on customer queries, requests and complaints effectively to achieve customer satisfaction
• Ensure smooth operations
• Ensure parts are ordered and returned on a timely manner
• Compliance with workplace safety and security
• Liaise with Supervisor on customer feedback
• Any other duties as assigned by Supervisor

Job Benefits:

• Attractive Remuneration Package
• Medical Insurance
• Company Medical and Dental benefits
• Comprehensive on the job training will be provided
• Leave Entitlement (Annual Leave, Childcare Leave and etc)
• 5 day work week with 2 day offs
• Fixed Working Hours
• Complimentary snacks and beverages available for all employees

Requirements:

• Minimum 'O' Level or equivalent with 1 year customer and support experience preferred
• Relevant Experience in repair of notebooks/desktop products and service-oriented environment preferred
• Class 3 motorcar driving license is a must
• Familiar with Apple Products and macOS/iOS
• Excellent communication skills
• Highly independent, efficient & pro-active
• Must have good working attitude and a good team player
• Able to establish and build good customer relationship
• Able to start work immediately or within short notice will be an advantage