IT Technician/ Engineer

About the role

This role involves managing and supporting the factory's IT infrastructure, including network systems, production information systems, and end-user support. You will be responsible for planning, implementing, operating, and maintaining critical IT systems that support manufacturing operations.

Key responsibilities

• Plan, implement, operate, maintain, and troubleshoot the factory's LAN/WAN network
• Manage network infrastructure including switches, routers, firewalls, wireless APs, and related equipment
• Maintain and optimize structured cabling, CCTV surveillance systems, access control systems, and other low-voltage systems
• Ensure network security by implementing access control policies and appropriate network security measures
• Provide daily operation, maintenance, and technical support for Manufacturing Execution System (MES) and Warehouse Management System (WMS)
• Coordinate with headquarters IT team and system vendors to resolve system issues, data problems, and functional optimization requirements
• Install, configure, maintain, and troubleshoot end-user devices such as computers, printers, scanners, and other IT equipment
• Manage and maintain Windows operating systems, Microsoft Office, and commonly used business applications
• Provide first-line IT technical support and respond promptly to users' daily IT-related issues
• Assist in developing and implementing factory IT management policies, operating procedures, and emergency response plans

Qualification

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field
• Minimum 3 years of relevant IT operations and maintenance experience
• Experience with VLAN, subnetting, DHCP, DNS, NAT, VPN, routing, wireless infrastructure and network monitoring
• Experience supporting manufacturing IT environments, production systems, industrial networks, MES/WMS or shop-floor systems is preferred
• Experience in MES system operation, maintenance, implementation, or support is an advantage
• Experience supporting IT operations in a manufacturing or factory environment is preferred