IT Technician (Experienced)

IT Technician (Experienced)

Company: Central IT Dept LLC
Location: Lancaster, Ohio (on-site and field work across client locations)
Employment Type: Full-Time

About Us

Central IT Dept is a managed IT and cybersecurity services provider serving small businesses, automotive dealerships, and local government organizations across Central Ohio. We keep our clients' networks secure, their systems running, and their teams productive. We're looking for an experienced IT Technician who takes ownership, communicates well with clients, and enjoys solving real problems.

The Role

As an IT Technician, you'll be the hands-on expert for our clients. You'll handle everything from help desk tickets and workstation setups to network troubleshooting and on-site projects. You'll work directly with business owners, office staff, and municipal employees, so professionalism and clear communication matter as much as technical skill.

Responsibilities

· Provide Tier 1 and Tier 2 support for end users remotely, by phone, and on-site

· Install, configure, and maintain desktops, laptops, printers, servers, and peripherals

· Troubleshoot and support network infrastructure, including switches, firewalls, wireless access points, VLANs, and VPNs (UniFi and Meraki experience is a plus)

· Manage user accounts, permissions, and email in Microsoft 365 and Active Directory

· Deploy and maintain endpoint security, patching, and backup solutions

· Support VoIP phone systems and basic cabling

· Document work, configurations, and solutions in our ticketing and documentation systems

· Help with cybersecurity and compliance tasks for dealership (FTC Safeguards Rule) and public-sector clients

· Take part in project work such as office moves, network upgrades, and new client onboarding

· Escalate complex issues appropriately and follow through until resolved

Requirements

· 3+ years of hands-on experience in IT support, help desk, or a managed services (MSP) environment

· CompTIA A+ certification (required)

· CompTIA Network+ certification (required)

· Solid knowledge of Windows 10/11, Windows Server, Active Directory, and Microsoft 365

· Working knowledge of TCP/IP, DNS, DHCP, routing, switching, and wireless networking

· Strong troubleshooting skills and the ability to work independently

· Excellent customer service and communication skills

· Valid driver's license, reliable transportation, and a clean driving record

· Ability to pass a background check

· Ability to lift up to 50 lbs and work in server rooms, under desks, and in ceilings when needed

Preferred Qualifications

· CompTIA Security+ or other security certifications

· Experience with UniFi, Meraki, or similar network platforms

· Experience with RMM, PSA, and remote access tools

· MSP experience supporting multiple clients

· Familiarity with cybersecurity compliance frameworks (FTC Safeguards Rule, NIST, CJIS)

What We Offer

· Competitive pay based on experience

· Paid time off and paid holidays

· Company-provided equipment and mileage reimbursement for field work

· Paid training and certification support

· Variety of work across many client environments

· A small team where your work is seen and valued, with room to grow

How to Apply

Send the following to [email protected] with the subject line "IT Technician Application – [Your Name]":

1. Your resume

2. Copies or verification of your A+ and Network+ certifications

3. Your salary requirements (applications without salary requirements will not be considered)

4. A short note about your experience and why you're interested in this role

Central IT Dept LLC is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Pay: $20.00 - $30.00 per hour

Expected hours: 40.0 per week

Work Location: In person