IT Technician - Help Desk

Homestead Funding Corp. is a multi-state licensed mortgage banker with branches located throughout the eastern U.S. In operation since 1995, our corporate headquarters is located in Albany, New York where we have perennially been the area's largest independent mortgage lender. We have tens of thousands of satisfied customers, originated billions of dollars in residential mortgage loans and maintained a reputation of exceptional service, honesty, integrity and financial reliability.

Our goal is simple. We want to offer our customers outstanding service and the best mortgage financing to suit their needs. Our mix of traditional and innovative mortgage products gives us the ability to evaluate and deliver a wide variety of competitively priced mortgage financing solutions. We understand that not every situation is the same and our company has embraced that diversity in our customers by continually upgrading our product portfolio.

We are currently looking for a professional individual to fill the role of IT Technician. The successful applicant will be responsible for maintaining the integrity of computer workstations and associated software within the organization. The IT Technician will also be the main point of contact for employees who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization.

PRIMARY DUTIES & RESPONSIBILITIES:

· Responds to user requests for assistance with hardware and software issues

· Troubleshoot hardware and software issues in person, remotely and via phone

· Provide guidance and training, as required, to assist employees in the use of computer programs and computer operations

· Setup, maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. Includes LAN, WAN, and server systems

· Perform move/add/change for computer/LAN and phone systems

· Documents, maintains, upgrades, or replaces hardware and software systems

· Supports and maintains user account information including rights, security, and groups

· Coordinate with third-party corporate vendors as needed

· Order IT equipment as needed via corporate vendor

· Performs above IT tasks at Level 1 and 2 support complexity

POSITION SPECIFICATIONS/REQUIREMENTS:

· AAS degree in Technology or equivalent technical certifications preferred 1-3 years’ experience in end user computing support

· A positive and cooperative attitude. Ability to interact effectively, with courtesy and respect towards fellow employees and vendors

· Knowledge of computer hardware and software support techniques

· A working knowledge of the current Microsoft Windows Desktop, Server, Office 365, Azure AD, LAN/WAN, IP

· Mortgage industry experience beneficial

· Excellent oral and written communication skills

· Well-developed multi-tasking and organizational skills

· Capacity to learn new software, hardware systems

· Ability to work under pressure and tight timelines, with short notice

· Willingness & ability to work overtime during peak periods

Once the individual is fully trained, they will be granted the opportunity to work a hybrid work schedule, with 3 days in the office.

Job Type: Full-time

Pay: $20.20 - $26.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Albany, NY 12205